Summary:

We are looking for a motivated and detail-oriented Information Systems Operations Analyst 2 to support the management, monitoring, and optimization of our IT systems. This role focuses on ensuring the reliability, security, and performance of IT infrastructure, including servers, networks, and applications. The ideal candidate will have a solid foundation in IT operations, strong problem-solving skills, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Monitor and maintain the performance of IT systems, including servers, networks, and applications.

• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.

• Assist in system upgrades, patches, and deployments to ensure optimal performance and security.

• Support the implementation of system security measures and compliance with IT policies.

• Document system configurations, procedures, and troubleshooting steps.

• Collaborate with cross-functional teams to support infrastructure projects and operational improvements.

• Participate in on-call support rotations for system incidents and outages.